End User Support Specialist IiThe end user support specialist ii provides technical support for hardware, software, and network-related issues while delivering excellent customer service. This role supports end users through troubleshooting, system maintenance, upgrades, training, and deployment of technology solutions, ensuring reliable and secure it operations.Requirement/Must Have:Strong customer service and communication skills.Ability to troubleshoot hardware, software, and connectivity issues efficiently.Ability to work independently and collaboratively with technical teams.Experience supporting end users in a professional it environment.Experience:Two years of experience in computer and customer support, applications analysis, data security, or system testing.Previous it experience in a government environment preferred.Equivalent combinations of education, experience, or technical credentials may be considered.Responsibilities:Install, diagnose, repair, and maintain computer hardware, peripherals, and related equipment.Troubleshoot it issues in person or through communication channels such as phone or email.Assist staff and stakeholders with it incidents and service requests.Evaluate, test, and maintain network and system connectivity.Perform routine maintenance to ensure systems operate correctly.Implement system upgrades and resolve software-related issues.Maintain accurate computer inventory records.Ensure password management, data integrity, and file system security.Monitor system configurations and functionality.Provide high-quality customer service to users both in person and remotely.Organize and support training sessions for staff on new hardware and software.Assist with testing and deployment of new applications and systems in collaboration with internal teams.Skills:Hardware and software installation, maintenance, and troubleshooting.Network and connectivity support.Desktop and system support.Incident and request management.Database query development and report generation.Preventative and corrective system maintenance.Technical documentation and report writing.Analytical and problem-solving skills.Ability to build effective working relationships with users, vendors, and technical teams.Qualification And Education:Associate degree or equivalent required.Advanced technical credentials or certifications are a plus, including itil foundation, comptia a+, microsoft certified desktop support technician, or hdi desktop support certifications.
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